Terms & Conditions
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Acceptance of Terms
By accessing and using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
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Description of Services
Bengal Troika Publication is an online book retailer offering a variety of physical books for purchase.
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User Conduct
You agree not to: Use the website for any unlawful purpose Upload or transmit any harmful or offensive content Attempt to interfere with the website's functionality
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Intellectual Property
All content on the website, including but not limited to text, images, and logos, is the property of Bengal Troika Publication and is protected by copyright laws.
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Pricing and Payment
Prices for products are as listed on the website and are in Indian Rupees (INR). We accept payment via debit card, credit card, and UPI. All payments are processed securely.
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Orders and Acceptance
Orders are subject to availability. We reserve the right to refuse or cancel any order. Order confirmation does not constitute acceptance of your order.
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Shipping and Delivery
Shipping Carriers: We utilize top courier services like Ekart and Amazon Shipping to deliver your orders. Shipping Methods:We currently offer standard shipping. Shipping Costs: Kolkata: A flat rate of ₹30 applies to all orders. Rest of India: A flat rate of ₹50 applies to all orders. Free Shipping: Enjoy free shipping on all orders above ₹500 within India. Order Processing Time: Our order processing time is typically 3-5 business days. However, unforeseen circumstances such as staff emergencies, severe weather conditions, or strikes may cause delays. Delivery Estimates: Kolkata: Maximum delivery time is 7 days from the shipping date. Rest of India: Maximum delivery time is 15 days from the shipping date. Please note: These are estimated delivery times and actual delivery may vary based on factors beyond our control.
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Returns and Refunds
We understand that issues may arise, and we're committed to resolving them promptly and fairly. Non-Receipt of Order Confirmation: If payment is deducted but no order confirmation is received, customers must notify us via email within 48 hrs. We will initiate a refund within 10 business days upon receipt of the funds. If the funds have not been received, customers should contact their bank. Order Cancellation Before Shipping: Orders cancelled before shipping will be refunded within 5 business days. Order Cancellation After Shipping: Customers must return the order at their own expense. Once received, we will assess the condition and initiate a refund within 10 business days. Damaged Items: Customers must notify us within 24 hours of receiving a damaged item. We will assess the damage and initiate a full refund if caused by our packing or shipping errors. If the damage is determined to be caused by the customer or carrier, we cannot offer a refund. Please note: We reserve the right to request photographic evidence of damaged items.
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Limitation of Liability
To the maximum extent permitted by law, Bengal Troika Publication shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the use of or inability to use this website or the products purchased through it.
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Dispute Resolution
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [City, State, Country].
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Indemnification
You agree to indemnify and hold harmless Bengal Troika Publication, its affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the website or your violation of these Terms and Conditions.
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Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
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Modifications
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the modified Terms and Conditions.
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Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected]
